New! Advanced-level online 3.5 hour workshop for telephoning and emailing in English.
The difference between a good law firm and a great international law firm is more than cases won or money earned – it is the relationship with clients. Secretaries and legal assistants need to have exceptional customer service skills in English and use phrases that create positive feelings in clients and colleagues. This workshop teaches language through a ‘customer-service mindset’, reviews key phrases, and leads participants to create unique email and telephoning templates for their firm. By the end of this session, staff are consistent in speech and text whether it is a simple out-of-the-office message or dealing with complex discussions with clients and colleagues.