Legal Assistants and Paralegals Advanced English Communication

Legal Assistants and Paralegals Advanced English Communication

750.00

New! Advanced-level online 3.5 hour workshop for telephoning and emailing in English. 

The difference between a good law firm and a great international law firm is more than cases won or money earned – it is the relationship with clients. Secretaries and legal assistants need to have exceptional customer service skills in English and use phrases that create positive feelings in clients and colleagues. This course takes a “client-centric” approach to general and advanced English for legal assistants and secretarial staff. The sessions are designed to teach standard phrases when dealing with clients and lawyers from around the World, then trainers work with the team to formulate a series of templates so assistants all speak and write consistently across branches and countries. Integrated into each session are advanced grammar and law firm relevant vocabulary. The sessions include note-taking and listening skills, conflict management skills, customer service language, firm-specific writing style, emailing and telephoning skills, video-conferencing, social media (LinkedIn) communication, and general business English communication.

Description

New! Advanced-level Law Firm Communication in English.

This course takes a “client-centric” approach to general and advanced English for legal assistants and secretarial staff. The sessions are designed to teach standard phrases when dealing with clients and lawyers from around the World, then trainers work with the team to formulate a series of templates so assistants all speak and write consistently across branches and countries. Integrated into each session are advanced grammar and law firm relevant vocabulary. The sessions include note-taking and listening skills, conflict management skills, customer service language, firm-specific writing style, emailing and telephoning skills, video-conferencing, social media (LinkedIn) communication, and general business English communication.

  • All of your assistants, paralegals, and secretaries will speak the same excellent English
  • Relevant topics taught by native-speaker US and UK lawyers who are also certified language teachers
  • World-class materials built by the Legal Writing Coach team
  • Advanced customer service language training specific for law firm clients
  • Up to 25 participants per session from any location
  • Flexible scheduling, e.g. lunch or evening

 

Class Topic Session Sample Time (CET)
Pre-Course Level and Knowledge Check

https://advancedlanguageinstitute.com/de/courses/legal-associate/

before the course begins  
Customer service mindset 1 11:00-12:30 (1.5 hours)
Telephoning 2 11:00-12:30 (1.5 hours)
Video Conferencing 3 11:00-12:30 (1.5 hours)
Firm-Specific Writing Style 4 11:00-12:30 (1.5 hours)
Emailing 5 11:00-12:30 (1.5 hours)
Editing and Proofreading 6 11:00-12:30 (1.5 hours)
Listening and Note-taking 7 11:00-12:30 (1.5 hours)
Positive and Professional Speaking Tone 8 11:00-12:30 (1.5 hours)
Individual 60-minute Tutorials upon Request and based on level check (lower level priority)  Must be agreed with Firm HR 60 minutes per person

Session Overview

Customer Service Mindset

In this introductory session, participants will warm up with icebreakers and sharing of ‘customer service tips’ then compare their tips with a list. They will practice set phrases for customer service and give peer feedback. Finally, they will role play various law firm client engagements and get trainer as well as peer feedback.

Telephoning

In this session, participants will identify the key phrases and methods of answering the phone with a customer service mindset for client success. They will identify the various language they already use and agree on the language that is preferred at the firm. They will make a list of firm-specific telephoning phrases that work for different conversations typical for their clients and colleagues.

Video Conferencing

In this session, participants will get an overview of the best – and worst – practices when video conferencing. These include matters related to video such as lighting and position, and audio as well as dealing with technical issues as they arise. Participants will learn how to maximise time and both listen and speak effectively during a video conference, ensuring they can move an agenda forward, take good notes, moderate, and ensure the other people in the conference have successful interactions.

Firm-Specific Writing Style

Every law firm has a branding style guide, and some firms have a writing style guide for English. In this session, participants will look at a “style guide” for both branding and writing, and develop key style norms for legal assistants and paralegals at their law firm, so that it is consistent across offices and employees.

Emailing Materials

In this session, participants will discuss various “email do’s and don’ts” and come up with their own checklist for emails to ensure that their writing has a customer mindset and includes all important information. They will have practice in editing and writing short, clear, and purposeful emails that have appropriate tone for clients of various types.

Editing and Proofreading

In this session, participants will look at some general “time-saving principles” and techniques for editing and proofreading in English. They will get an overview of common punctuation, word choice, and grammar issues that arise in law firms. They will also have the opportunity to edit and proofread firm documents in teams and adapt their style to match the needs of the firm for various document types.

Listening and Note-Taking

In this session, participants will practice listening and note-taking using real world client-lawyer interactions. After each practice they will learn key techniques that could help them listen clearer and write notes more effectively. The best practices of shorthand for paralegals and lawyers is briefly covered, and language “cues” are identified to help them navigate through difficult legal conversations with complex language.

Positive and Professional speaking Tone

In this session, participants use their Telephoning and Video Conference outcomes to connect their voice to a customer service mindset. They learn when and how to use their voice and tone in speaking to have different effects while remaining respectful to the listener. They practice speaking in different role play situations with law firm clients, lawyers, and partners, and get both peer and instructor feedback on appropriate pitch, rhythm, word choice, stress, pronunciation and other important aspects of their speech.

Call us at: +1 302 760 9857

 

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